Processing your order - Once your order has been placed, we will package and post your item to the address that has been specified during the ordering process. We will not be held responsible for any addresses incorrectly inputted. Please ensure that you double check the details entered and contact us immediately if there are any errors.
Postage - We aim to post out your order within 3-5 business days. There may be delays during busier times such as Christmas or Bank Holidays. We use Royal Mail as our preferred delivery service, and you will receive an email confirming your order and another email to let you know that your order has been dispatched.
Returns and refunds - If you are not satisfied with your purchase, you have 14 days to request a refund or exchange your item. All items must be returned in their original condition and packaging, must be unused and in a re-saleable condition. If the items are not in their original packaging or are damaged then we will not be able to offer a refund.
Damaged items - We pride ourselves on how well we package our items, however breakages can happen during transit. If your items do arrive damaged, please contact us within 48 hours of recieving your order, along with photos of the damaged goods and packaging. We will also require your full name and order number. If your items are badly damaged, please do not accept your order from your courier if possible.
Payment methods - We accept debit cards and credit cards.